Payment & Billing Terms

1. Payment and Billing Overview

At Westarden, we are committed to providing a secure, clear, and transparent checkout experience. Please review the payment, billing, tax, and refund information below before placing your order.

By placing an order on westarden.com, you agree to the payment and billing terms described on this page.

2. Accepted Payment Methods

Westarden currently accepts the following payment methods where available at checkout:

Visa
Mastercard
American Express
Discover
Diners Club
PayPal
Google Pay
Shop Pay

All transactions on westarden.com are processed in United States Dollars, also known as USD.

Available payment methods may vary depending on your device, browser, location, payment provider availability, and checkout settings.

3. Billing Process

Billing Step	Details
Payment Authorization	Your payment is authorized and charged at the time of purchase.
Order Confirmation	After checkout, you will receive an order confirmation email containing your order details.
Invoice or Receipt Requests	If you require a formal invoice or receipt, please contact us at support@westarden.com.

Please make sure your billing information, shipping address, email address, and phone number are complete and accurate before submitting your order.

4. Payment Security

Security Measure	Details
SSL Encryption	Our website uses Secure Socket Layer, also known as SSL, encryption to help protect information transmitted between your browser and our store.
PCI-Compliant Processing	Payments are processed through secure PCI-compliant third-party payment providers available at checkout.
Card Data Protection	Westarden does not store full credit card numbers on its own servers.
Fraud Screening	Orders may be reviewed to help detect unauthorized transactions, payment risk, or unusual order activity.

Customers should complete payment only through the secure checkout page on westarden.com.

5. Taxes and Charges

Item	Details
Sales Tax	Any applicable taxes will be displayed at checkout where required.
Order Total	The amount shown before payment confirmation is the amount charged by Westarden for your order.
Import Duties for U.S. Deliveries	Orders shipped within the United States do not require customers to pay additional import duties to Westarden upon delivery.
Additional Services	Optional services, special handling, delivery upgrades, or other customer-requested services may require additional charges if confirmed separately.

Westarden aims to display all applicable order charges before payment is completed.

The final amount shown at checkout includes the product price and any applicable shipping charges, taxes, or service fees shown during checkout.

6. No Hidden Charges

Westarden does not add hidden product charges after checkout.

The amount confirmed at checkout is the amount charged by Westarden for the order, unless the customer later requests additional services, changes, delivery upgrades, redelivery, special handling, or other separately confirmed adjustments.

Carrier-related fees caused by incorrect shipping information, missed delivery appointments, refused delivery, redelivery requests, or customer-related delivery issues may be handled according to our Shipping Policy and Return & Refund Policy.

7. Fraud Prevention and Payment Verification

To protect customers and maintain a secure checkout environment, some orders may be reviewed for:

Payment verification

Billing address verification

Shipping address verification

Fraud prevention screening

Unusual purchasing activity

Incorrect or incomplete customer information

If an order requires additional verification, Westarden may contact the customer by email. If we cannot verify the order information within a reasonable time, the order may be canceled and refunded to the original payment method.

Westarden reserves the right to refuse, cancel, or limit any order that appears fraudulent, unauthorized, suspicious, or inconsistent with our Terms of Service.

8. Order Cancellations and Refunds

Order Status	Billing Result
Before Shipment or Dispatch Preparation	Order may be eligible for cancellation and full refund.
After Shipment or Dispatch Preparation	Order may not be canceled directly. Please refer to our Return & Refund Policy.
Canceled by Westarden	Any payment received will be refunded to the original payment method.
Approved Refunds	Refunds are issued to the original payment method used for the purchase.

Once an order has entered processing, packing, dispatch preparation, production, or shipment, cancellation may no longer be possible.

For return eligibility, refused delivery, damaged items, personal preference returns, and refund deductions, please refer to our Return & Refund Policy.

9. Refund Method and Timing

Approved refunds are issued to the original payment method used for the purchase.

Refund processing time may vary depending on your bank, card issuer, or payment provider.

After Westarden issues an approved refund, banks and payment providers may require additional time to post the funds back to your account.

10. Billing and Customer Support

For billing, payment, invoice, order charge, or payment security questions, please contact Westarden using the information below.

Information	Details
Email	support@westarden.com
Phone	+86 13147073280
Customer Service Hours	Monday–Friday, 9:00 AM–6:00 PM GMT+8
Response Time	Within 24 business hours

For faster support, please include your order number, the email address used at checkout, and a clear description of your billing question.

11. Company Information

Information	Details
Brand Name	Westarden
Operating Company	Beijing Baiyue Yuntao Technology Co., Ltd.
Website	westarden.com
Business Office	Room 611, 6/F, Building 1, No. 3 Shilong North Road, Mentougou District, Beijing, China
U.S. Warehouse Partner	Dock32 — 43.14909 Summit Dr, Eastvale, CA 92880, United States

The U.S. warehouse partner address listed above is used for fulfillment support only. It may not be the correct address for returns, billing correspondence, customer documents, or product shipments sent by customers.

Please contact Westarden before sending any documents, products, or written correspondence.