1. Payment and Billing Overview
At Westarden, we are committed to providing a secure, clear, and transparent checkout experience. Please review the payment, billing, tax, and refund information below before placing your order.
By placing an order on westarden.com, you agree to the payment and billing terms described on this page.
2. Accepted Payment Methods
Westarden accepts the following payment methods:
-
Visa
-
Mastercard
-
American Express
-
Discover
-
Diners Club
-
PayPal
-
Google Pay
-
Shop Pay
All transactions on westarden.com are processed in United States Dollars (USD).
All available payment methods will be displayed clearly at checkout before you complete your order.
3. Billing Process
| Billing Step | Details |
|---|---|
| Payment Authorization | Your payment is authorized and charged at the time of purchase. |
| Order Confirmation | After checkout, you will receive an order confirmation email containing your order details. |
| Invoice or Receipt Requests | If you require a formal invoice or receipt, please contact us at support@westarden.com. |
Please make sure your billing information, shipping address, email address, and phone number are complete and accurate before submitting your order.
4. Payment Security
| Security Measure | Details |
|---|---|
| SSL Encryption | Our website uses Secure Socket Layer, also known as SSL, encryption to help protect information transmitted between your browser and our store. |
| PCI-Compliant Processing | Payments are processed through secure PCI-compliant third-party payment providers available at checkout. |
| Card Data Protection | Westarden does not store full credit card numbers on its own servers. |
| Fraud Screening | Orders may be reviewed to help detect unauthorized transactions, payment risk, or unusual order activity. |
Customers should complete payment only through the secure checkout page on westarden.com.
5. Taxes and Charges
| Item | Details |
|---|---|
| Sales Tax | Sales tax is already included in the displayed product price. The price you see on the product page is the final product price you pay. No extra sales tax will be added at checkout. |
| Order Total | The amount shown before payment confirmation is the amount charged by Westarden for your order. |
| Import Duties for U.S. Deliveries | Orders shipped within the United States do not require customers to pay additional import duties to Westarden upon delivery. |
| Additional Services | Optional services, special handling, delivery upgrades, redelivery, or other customer-requested services may require additional charges if confirmed separately. |
Westarden aims to display all applicable order charges before payment is completed.
The final amount shown at checkout includes the product price and any applicable shipping charges or separately selected service fees shown during checkout.
6. No Hidden Charges
Westarden does not add hidden product charges after checkout.
The amount confirmed at checkout is the amount charged by Westarden for the order, unless the customer later requests additional services, delivery upgrades, redelivery, special handling, address changes, or other separately confirmed adjustments.
Carrier-related fees caused by incorrect shipping information, missed delivery appointments, refused delivery, redelivery requests, or other customer-related delivery issues may be handled according to our Shipping Policy and Return & Refund Policy.
7. Fraud Prevention and Payment Verification
To protect customers and maintain a secure checkout environment, some orders may be reviewed for:
-
Payment verification
-
Billing address verification
-
Shipping address verification
-
Fraud prevention screening
-
Unusual purchasing activity
-
Incorrect or incomplete customer information
If an order requires additional verification, Westarden may contact the customer by email. If we cannot verify the order information within a reasonable time, the order may be canceled and refunded to the original payment method.
Westarden reserves the right to refuse, cancel, or limit any order that appears fraudulent, unauthorized, suspicious, or inconsistent with our Terms of Service.
8. Order Cancellations and Refunds
| Order Status | Billing Result |
|---|---|
| Before shipment or dispatch preparation | Order may be eligible for cancellation and full refund. |
| After shipment or dispatch preparation | Order may not be canceled directly. Please refer to our Return & Refund Policy. |
| Canceled by Westarden | Any payment received will be refunded to the original payment method. |
| Approved refunds | Refunds are issued to the original payment method used for the purchase. |
Once an order has entered processing, packing, dispatch preparation, production, or shipment, cancellation may no longer be possible.
For return eligibility, refused delivery, damaged items, personal preference returns, and refund deductions, please refer to our Return & Refund Policy.
9. Refund Method and Timing
Approved refunds are issued to the original payment method used for the purchase.
| Refund Step | Estimated Timeframe |
|---|---|
| Westarden refund review | Usually 3–5 business days after approval or return inspection |
| Refund issued by Westarden | To the original payment method |
| Bank or payment provider posting time | Usually 5–10 business days, depending on your bank or payment provider |
Refund processing time may vary depending on your bank, card issuer, or payment provider.
After Westarden issues an approved refund, banks and payment providers may require additional time to post the funds back to your account.
10. Billing and Customer Support
For billing, payment, invoice, order charge, or payment security questions, please contact Westarden using the information below.
| Information | Details |
|---|---|
| support@westarden.com | |
| Phone | +86 131 4707 3280 |
| Customer Service Hours | Monday–Friday, 9:00 AM–6:00 PM Pacific Time |
| Response Time | Within 24 business hours |
For faster support, please include your order number, the email address used at checkout, and a clear description of your billing question.
11. Company Information
| Information | Details |
|---|---|
| Brand Name | Westarden |
| Operating Company | Beijing Baiyue Yuntao Technology Co., Ltd. |
| Website | westarden.com |
| Business Office | Room 611, 6/F, Building 1, No. 3 Shilong North Road, Mentougou District, Beijing, China |
| U.S. Warehouse & Domestic Logistics Support | Dock32 — 43.14909 Summit Dr, Eastvale, CA 92880, United States |
Westarden is operated by Beijing Baiyue Yuntao Technology Co., Ltd.
Our California warehouse partner supports U.S. fulfillment, domestic logistics coordination, and eligible return handling. For returns, exchanges, inspections, or product-related correspondence, please contact support@westarden.com first so we can provide the correct RMA instructions and route your request to the appropriate team.