Privacy policy

1. Our Privacy Commitments

At Westarden, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit our website or place an order through westarden.com.

By using our website, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Commitment Details
Secure Data Collection Personal information is collected through secure website pages protected by SSL encryption.
No Sale of Customer Contact Information We do not sell customer contact details or personal information for direct monetary compensation.
Limited Business Use We use personal information only for order processing, customer support, website improvement, fraud prevention, and secure transactions.
Advertising Consent We will not use your personal photos, order details, or private communications for advertising without your consent.
Controlled Access Customer information is accessible only to authorized personnel and trusted service providers when necessary to operate our business.

2. Information We Collect

Information Type Examples
Contact Information Name, email address, phone number
Order Information Billing address, shipping address, order details, purchase history
Payment Information Payment details processed securely by third-party payment providers
Device Information IP address, browser type, time zone, device type
Website Activity Pages viewed, products viewed, referring pages, search activity, cookies, pixels, and log data

Westarden does not store full credit card numbers on its own servers. Payment information is processed securely by third-party payment providers available at checkout.

3. How We Use Your Information

Purpose Details
Order Fulfillment To process payments, arrange shipping, provide order confirmations, issue invoices when requested, and complete delivery
Customer Support To respond to questions, return requests, refund requests, product issues, and service inquiries
Fraud Prevention To review orders for possible fraud, payment risk, unauthorized activity, or security concerns
Website Improvement To understand how customers interact with our website and improve the shopping experience
Legal and Business Compliance To maintain business records, comply with applicable laws, process tax or accounting records, and respond to lawful requests

We use your personal information only for reasonable business purposes connected to our website, orders, services, and legal obligations.

4. Cookies and Tracking Technologies

Technology Purpose
Cookies Help our website remember your preferences, cart activity, and browsing session
Log Files Record technical information such as browser type, IP address, pages visited, and access time
Web Beacons, Tags, and Pixels Help measure website performance, advertising effectiveness, and customer interaction with our website

You may disable cookies through your browser settings. However, some website features, such as cart functions or checkout-related preferences, may not work properly if cookies are disabled.

5. Sharing Your Information

Westarden shares personal information only when necessary to operate our website, complete orders, provide services, or comply with applicable legal requirements.

Service Provider Type Purpose
Website Platform To operate, host, and manage our online store
Payment Processors To securely process payments and help prevent fraudulent transactions
Shipping Carriers and Fulfillment Partners To arrange delivery, provide tracking updates, and complete order fulfillment
Analytics Providers To understand website performance and customer browsing behavior
Customer Service Tools To respond to customer inquiries, return requests, and support issues
Legal or Compliance Parties To comply with applicable laws, lawful requests, or protect our rights and business interests

We do not sell your personal information to unauthorized third parties.

6. Payment Security

Security Measure Details
SSL Encryption Our website uses SSL encryption to protect data transmitted through the site.
PCI-Compliant Payment Processing Payments are processed by secure third-party payment providers available at checkout.
No Full Card Storage Westarden does not store full credit card numbers on its own servers.
Fraud Screening Orders may be reviewed to help detect and prevent unauthorized transactions.

Customers should always ensure that they complete payment through the secure checkout page on westarden.com.

7. Your Privacy Rights

Residents of certain U.S. states, including California under the California Consumer Privacy Act and California Privacy Rights Act, also known as CCPA/CPRA, and Virginia under the Virginia Consumer Data Protection Act, also known as VCDPA, may have specific rights regarding their personal information.

Depending on your location and applicable law, you may have the right to:

Request Type Description
Access Request a copy of certain personal information we hold about you
Correction Request correction of inaccurate personal information
Deletion Request deletion of certain personal information, subject to legal, fraud-prevention, accounting, tax, and business record retention requirements
Opt-Out Request that we limit certain marketing communications or applicable data sharing activities where required by law

8. Notice for U.S. Residents

Westarden does not sell customer personal information for direct monetary compensation.

Like many online stores, our website may use cookies, pixels, analytics tools, and advertising technologies to understand website activity, improve user experience, and measure marketing performance. Depending on applicable U.S. state privacy laws, certain uses of these technologies may be considered “sharing” or “targeted advertising.”

Your Privacy Choices

You may opt out of applicable data sharing or targeted advertising in the following ways:

We will review and respond to privacy requests within the timeframe required by applicable law. 

9. Data Retention

Data Type Retention Practice
Order Records Retained as needed for order history, customer support, fraud prevention, accounting, tax records, and legal compliance
Customer Service Records Retained as needed to resolve inquiries, returns, refunds, warranty issues, and service disputes
Website Activity Data Retained as needed for analytics, website security, fraud prevention, and website improvement

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Minors

Westarden is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information from a minor has been collected, we will take reasonable steps to delete such information.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business operations, website services, legal requirements, service providers, or privacy practices.

Any updates will be posted on this page with a revised effective date. Continued use of our website after updates are posted means you acknowledge the updated Privacy Policy.

12. Contact Information

Information Details
Brand Name Westarden
Operating Company Beijing Baiyue Yuntao Technology Co., Ltd.
Website westarden.com
Email support@westarden.com
Phone +86 13147073280
Customer Service Hours Monday–Friday, 9:00 AM–6:00 PM GMT+8
Business Office Room 611, 6/F, Building 1, No. 3 Shilong North Road, Mentougou District, Beijing, China
U.S. Warehouse Partner Dock32 — 43.14909 Summit Dr, Eastvale, CA 92880, United States

For privacy-related requests, data access requests, correction requests, deletion requests, or opt-out requests, please contact us at support@westarden.com.

The U.S. warehouse partner address listed above is used for fulfillment support and may not be suitable for customer correspondence, returns, or privacy requests. Please contact us by email before sending any documents, products, or written notices.

Last Updated: June 2026