Shipping policy

1. Order Processing and Cut-off Time

At Westarden, we aim to provide clear shipping information and a reliable delivery experience for every customer. Please review the shipping terms below before placing your order.

Item	Details
Order Cut-off Time	2:00 PM Pacific Time, Monday through Friday
Orders Placed Before Cut-off	Begin processing on the same business day
Orders Placed After Cut-off	Begin processing on the next business day
Weekend or Public Holiday Orders	Begin processing on the next business day

Orders are processed on business days only. Business days do not include weekends or public holidays.

2. Delivery Time Estimates

Product Type	Processing Time	Transit Time	Estimated Delivery
Home Décor & In-Stock Items	2–5 business days	5–10 business days	7–15 business days
Large Furniture & Specialty Items	10–15 business days	15–25 business days	25–40 business days

The estimated delivery time includes both order processing time and transit time.

Certain oversized, specialty, handcrafted, or made-to-order products may require additional preparation time. If additional time is needed, Westarden will notify you by email.

3. Shipping Coverage

Service Area	Availability
Contiguous United States, 48 States	Available
Alaska	Not available
Hawaii	Not available
Puerto Rico	Not available
Guam and U.S. Territories	Not available
P.O. Boxes	Not available
APO/FPO Military Addresses	Not available

Westarden currently ships to the contiguous United States only.

We are unable to ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. territories, P.O. boxes, or APO/FPO military addresses at this time.

4. Shipping Costs

Shipping Type	Cost
Standard Shipping to the Contiguous United States	Free
Additional Taxes	Calculated at checkout where applicable
Import Duties for U.S. Deliveries	No additional import duties charged by Westarden

All applicable charges will be displayed before payment is completed.

If any additional service, special handling, or delivery upgrade is requested by the customer, additional fees may apply and will be confirmed before payment.

5. Order Tracking

A shipping confirmation email will be sent once your order has shipped.

Tracking information may take up to 48 hours to become active in the carrier’s system after the shipping confirmation email is sent.

If your tracking information has not updated after 48 hours, you may contact us at support@westarden.com for assistance.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your shipping address before placing an order. Address changes cannot be guaranteed once an order has entered processing, packing, or shipment preparation.

Westarden is not responsible for delivery delays, failed delivery, redelivery fees, or package loss caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible at support@westarden.com.

7. Delivery Delays

Most orders arrive within the estimated delivery window. However, delivery delays may occasionally occur due to circumstances outside our direct control, including but not limited to:

Severe weather conditions

Carrier transportation disruptions

Public holidays

High shipping volume

Warehouse routing delays

Unexpected logistical events

If your order is significantly delayed beyond the estimated delivery window, please contact us at support@westarden.com. We will review the order status and help provide an appropriate update or solution.

For Home Décor & In-Stock Items, the estimated delivery window is 7–15 business days.

For Large Furniture & Specialty Items, the estimated delivery window is 25–40 business days.

8. Damaged, Defective, or Missing Items

Requirement	Details
Reporting Window	Within 72 hours of delivery
Contact Email	support@westarden.com
Required Documentation	Order number, product photos, outer packaging photos, and shipping label photos

Please inspect your order shortly after delivery.

If your item arrives damaged, defective, incomplete, or with missing components, please contact Westarden within 72 hours of delivery. To help us review your case efficiently, please include your order number, clear photos of the product, photos of the outer packaging, and photos of the shipping label.

For confirmed shipping damage, manufacturing defects, incorrect items, or missing components, Westarden will provide an appropriate resolution, which may include replacement parts, a replacement item, or a refund depending on the situation.

9. Failed Deliveries and Returned Packages

Situation	Resolution
Incorrect or incomplete address provided by customer	Customer may be responsible for carrier redelivery, rerouting, storage, or return fees
Missed delivery appointment	Additional carrier or redelivery fees may apply
Delivery refused by customer without approval	Treated as a customer-responsible return; applicable return freight costs and restocking fees may be deducted according to our Return & Refund Policy
Package returned to warehouse due to customer-related reason	Westarden will contact the customer regarding available options after the package is received and reviewed

If redelivery is requested after a package has been returned, additional shipping charges may apply.

Please do not refuse delivery without contacting Westarden first. Unauthorized delivery refusal may delay refund processing and may result in carrier-charged return freight costs.

10. Large Item Delivery Notes

Some large furniture, oversized décor, or specialty home items may be delivered by freight or scheduled carrier service.

Customers may be contacted by the carrier to arrange a delivery appointment. Please make sure the phone number and email address provided at checkout are accurate and reachable.

For large item deliveries, an adult may be required to be present at the delivery address to receive and inspect the shipment.

Customers are responsible for making sure that the delivery address is accessible for the carrier, including entry roads, gates, building access, elevators, and receiving areas where applicable.

11. Business and Contact Information

Information	Details
Brand Name	Westarden
Operating Company	Beijing Baiyue Yuntao Technology Co., Ltd.
Website	westarden.com
Business Office	Room 611, 6/F, Building 1, No. 3 Shilong North Road, Mentougou District, Beijing, China
U.S. Warehouse Partner	Dock32 — 43.14909 Summit Dr, Eastvale, CA 92880, United States
Email	support@westarden.com
Phone	+86 13147073280
Customer Service Hours	Monday–Friday, 9:00 AM–6:00 PM GMT+8
Response Time	Within 24 business hours

The U.S. warehouse partner address listed above is used for fulfillment support and may not be the correct destination for returns, customer correspondence, or product shipments sent by customers. Please contact Westarden before sending any item or document.