Refund policy
1. Return Window
At Westarden, we want customers to feel confident when shopping for home décor, decorative accents, and selected interior furnishing items. Please review the return, refund, and cancellation terms below before placing your order.
| Return Term | Details |
|---|---|
| Return Window | Within 30 days from the delivery date |
| Return Approval | Required before sending any item back |
| Return Method | Email support@westarden.com to request return authorization |
| Refund Method | Original payment method |
Customers must contact us before returning any product. Returns sent without prior approval may be refused or may experience delayed processing.
2. Return Eligibility
| Eligible for Return | Not Eligible for Return |
|---|---|
| Items in unused and resalable condition | Used, stained, scratched, altered, or damaged items |
| Items without structural damage or heavy wear | Items missing parts, accessories, hardware, manuals, or original components |
| Items securely repacked in the original packaging | Items returned without return approval |
| Items returned with original protective foam, carton, or crate when applicable | Custom-made or personalized items unless damaged, defective, or incorrect |
Customers may open the package to inspect the item after delivery. Returned products must remain unused, undamaged, and properly repacked to help prevent damage during return transit.
3. Damaged, Defective, or Incorrect Items
| Requirement | Details |
|---|---|
| Reporting Window | Within 72 hours of delivery |
| Contact Email | support@westarden.com |
| Required Information | Order number, clear product photos, outer packaging photos, and shipping label photos |
| Return Shipping Cost | Covered by Westarden for confirmed damaged, defective, missing, or incorrect items |
| Resolution | Replacement parts, replacement item, or refund depending on the situation |
If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 72 hours of delivery. After reviewing the information provided, Westarden will offer a reasonable solution, which may include replacement parts, a replacement item, or a refund.
For confirmed shipping damage, product defects, missing items, or incorrect fulfillment caused by Westarden or our shipping partners, Westarden will cover the related return shipping cost where a return is required.
4. Personal Preference Returns
Personal preference returns include reasons such as change of mind, color preference, style preference, size preference, measurement error, or ordering the wrong item.
| Return Reason | Return Shipping | Restocking Fee |
|---|---|---|
| Change of mind | Customer responsibility | 15% |
| Color, style, or material preference | Customer responsibility | 15% |
| Measurement error | Customer responsibility | 15% |
| Wrong item ordered by customer | Customer responsibility | 15% |
The 15% restocking fee applies only to customer-responsible returns. This fee helps cover inspection, handling, repacking, and refurbishment costs after the returned item is received.
Westarden does not charge a restocking fee for confirmed damaged, defective, missing, or incorrect items caused by shipping or fulfillment issues.
5. Fragile Home Décor Items
For fragile home décor items, including vases, glass vessels, ceramic décor, plaster décor, decorative objects, and similar items, we strongly recommend inspecting the product immediately after delivery.
| Requirement | Details |
|---|---|
| Inspection | Please inspect fragile items after delivery |
| Personal Preference Return Condition | Item must be unused and free from water marks, scratches, chips, cracks, stains, or other damage |
| Packaging Requirement | Original protective foam, carton, inner packaging, or crate must be used when applicable |
| Damage During Return Transit | Customer may be responsible if the item is not packed securely |
Fragile items must be carefully repacked using the original protective materials. If an item is damaged during return transit due to insufficient packaging, the customer may be responsible for the loss or reduced refund amount.
6. Return Authorization
| Step | Details |
|---|---|
| Step 1 | Email support@westarden.com with your order number and return reason |
| Step 2 | Wait for return approval before shipping the item back |
| Step 3 | We will provide return instructions and a Return Merchandise Authorization, also known as RMA |
| Step 4 | Ship the item to the approved return address |
| Step 5 | Send us the return tracking number after shipment |
Please do not send any item back without prior approval. Unauthorized returns may be refused or may delay refund processing.
The return address may vary depending on the product type, warehouse routing, and carrier requirements. Westarden will confirm the correct return destination after your return request is reviewed and approved.
The warehouse address listed on our website may not be the correct return address for every item. Please do not return products to the original shipping address or warehouse address unless our customer service team has provided written approval.
For customer-responsible returns, Westarden may provide a prepaid return label upon request when available. If a prepaid label is used, the actual return shipping cost will be deducted from the final refund.
7. Refused Delivery and Failed Delivery
| Situation | Refund Handling |
|---|---|
| Delivery refused by customer without approval | Treated as a customer-responsible return. A 15% restocking fee plus actual carrier-charged return freight costs may be deducted from the final refund. |
| Incorrect or incomplete address provided by customer | Any carrier-charged routing, redelivery, storage, or return fees caused by an incorrect address may be the customer’s responsibility. |
| Missed delivery appointment | Additional carrier or redelivery fees may apply. |
| Package returned to warehouse due to customer-related reason | Refund will be processed after inspection, with applicable deductions where allowed under this policy. |
Unapproved delivery refusal may delay refund processing because the package may not be routed directly to the correct return facility.
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an address error after placing your order.
8. Order Cancellations
| Order Status | Cancellation Result |
|---|---|
| Before dispatch or shipping preparation begins | Eligible for full refund |
| After dispatch or shipping preparation begins | Order may not be canceled directly |
| After shipment has been released or delivered | Return may be requested under this policy |
| Custom-made or personalized order after production begins | Not eligible for cancellation unless the item is damaged, defective, or incorrect |
If you need to cancel an order, please contact us as soon as possible at support@westarden.com.
We will make reasonable efforts to assist with cancellation requests before the order enters dispatch, packing, production, or shipping preparation. Once an order has moved into the shipping or production stage, cancellation may no longer be possible.
9. Refund Processing
| Refund Step | Timeframe |
|---|---|
| Return inspection after warehouse receipt | 3–5 business days |
| Approved refund issued | To the original payment method |
| Bank or payment provider processing time | Usually 5–10 business days |
Refund timing may vary depending on your bank, card issuer, or payment provider.
For customer-responsible returns, original shipping charges, return shipping costs, carrier fees, and applicable restocking fees may be deducted from the refund where applicable.
Refunds will be issued only after the returned item has been received and inspected, unless otherwise confirmed by Westarden in writing.
10. Company and Return Information
| Information | Details |
|---|---|
| Brand Name | Westarden |
| Operating Company | Beijing Baiyue Yuntao Technology Co., Ltd. |
| Business Office | Room 611, 6/F, Building 1, No. 3 Shilong North Road, Mentougou District, Beijing, China |
| U.S. Warehouse Partner | Dock32 — 43.14909 Summit Dr, Eastvale, CA 92880, United States |
| support@westarden.com | |
| Phone | +86 13147073280 |
| Customer Service Hours | Monday–Friday, 9:00 AM–6:00 PM GMT+8 |
| Response Time | Within 24 business hours |
Please contact Westarden before sending any return. The U.S. warehouse partner address listed above is used for fulfillment support and may not be the correct return destination for every product. We will provide the approved return address after your return request is reviewed.
11. Important Return Notes
Returned items must be unused, undamaged, and securely packed.
Customers are responsible for return shipping costs for personal preference returns.
Westarden is responsible for return shipping costs for confirmed damaged, defective, missing, or incorrect items caused by shipping or fulfillment issues.
Do not return any item without receiving return approval and return instructions from Westarden.
If an item is returned in used, damaged, incomplete, or unsellable condition, the refund may be reduced or refused after inspection.
Last Updated: June 2026