Refund policy

At Westarden, we want customers to feel confident when shopping for home décor, decorative accents, and selected interior furnishing items. Please review the return, refund, and cancellation terms below before placing your order.

Westarden offers 30-Day Returns for eligible items. Please note that personal-reason returns may be subject to a 15% restocking fee, as explained in this policy.

1. Return Window

Return Term	Details
Return Window	Within 30 days from the delivery date
Return Approval	Required before sending any item back
Return Method	Email support@westarden.com to request return authorization
Refund Method	Original payment method
Personal-Reason Restocking Fee	15% for eligible customer-responsible returns

Customers must contact us before returning any product. Returns sent without prior approval may be delayed or may not be processed correctly.

2. Return Eligibility

Eligible for Return	Not Eligible for Return
Items in unused and resalable condition	Used, stained, scratched, altered, or damaged items
Items without structural damage or heavy wear	Items missing parts, accessories, hardware, manuals, or original components
Items securely repacked in the original packaging	Items returned without return approval
Items returned with original protective foam, carton, or crate when applicable	Custom-made or personalized items unless damaged, defective, or incorrect

Customers may open the package to inspect the item after delivery. Returned products must remain unused, undamaged, and properly repacked to help prevent damage during return transit.

3. Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.

Requirement	Details
Reporting Window	Within 7 days of delivery
Contact Email	support@westarden.com
Required Information	Order number, clear product photos, outer packaging photos, and shipping label photos
Return Shipping Cost	Covered by Westarden for confirmed damaged, defective, missing, or incorrect items
Resolution	Replacement parts, replacement item, or refund depending on the situation

After reviewing the information provided, Westarden will offer a reasonable solution, which may include replacement parts, a replacement item, or a refund.

For confirmed shipping damage, product defects, missing items, or incorrect fulfillment caused by Westarden or our shipping partners, Westarden will cover the related return shipping cost where a return is required.

4. Personal Preference Returns

Personal preference returns include reasons such as change of mind, color preference, style preference, size preference, measurement error, or ordering the wrong item.

Return Reason	Return Shipping	Restocking Fee
Change of mind	Customer responsibility	15%
Color, style, or material preference	Customer responsibility	15%
Measurement error	Customer responsibility	15%
Wrong item ordered by customer	Customer responsibility	15%

The 15% restocking fee applies only to customer-responsible returns. This fee helps cover inspection, handling, repacking, and refurbishment costs after the returned item is received.

Westarden does not charge a restocking fee for confirmed damaged, defective, missing, or incorrect items caused by shipping or fulfillment issues.

5. Fragile Home Décor Items

For fragile home décor items, including vases, glass vessels, ceramic décor, plaster décor, decorative objects, and similar items, we recommend inspecting the product soon after delivery.

Requirement	Details
Inspection	Please inspect fragile items after delivery
Personal Preference Return Condition	Item must be unused and free from water marks, scratches, chips, cracks, stains, or other damage
Packaging Requirement	Original protective foam, carton, inner packaging, or crate must be used when applicable
Damage During Return Transit	Customer may be responsible if the item is not packed securely

Fragile items must be carefully repacked using the original protective materials. If an item is damaged during return transit due to insufficient packaging, the customer may be responsible for the loss or a reduced refund amount.

6. Return Authorization & RMA Process

Before sending any item back, customers must request return authorization from Westarden.

Step	Details
Step 1	Email support@westarden.com with your order number and return reason
Step 2	Wait for return approval before shipping the item back
Step 3	We will provide Return Merchandise Authorization, also known as RMA
Step 4	Follow the return instructions and ship the item to the approved return address
Step 5	Send us the return tracking number after shipment

Primary U.S. Return Center

For most U.S. domestic orders, Westarden’s primary return center is coordinated through our California warehouse facility:

Westarden U.S. Return Center
Dock32
43.14909 Summit Dr
Eastvale, CA 92880
United States

To ensure your return is processed by the correct inspection and receiving department, please contact support@westarden.com to receive your authorized RMA instructions before shipping any package.

Large Furniture or Specialty Item Returns

For certain large furniture, oversized items, fragile specialty items, or carrier-managed freight returns, Westarden may route the return to a specialized receiving facility. If this applies to your order, the correct return destination will be clearly specified in your RMA instructions.

Please do not send items back without RMA authorization, as unauthorized returns may not be properly identified, inspected, or refunded.

7. Return Shipping and Prepaid Labels

For customer-responsible returns, customers may choose to arrange return shipping on their own using a trackable carrier.

When available, Westarden may provide a prepaid return label upon request. If a prepaid label is used, the return shipping fee will be deducted from the final refund.

Item Type	Estimated Return Shipping Fee
Small home décor items	Typically $15–$45
Medium décor or accent items	Typically $45–$120
Large furniture, oversized, or freight items	Cost varies by size, weight, location, and carrier quote

For large furniture or freight items, return shipping fees may be higher due to carrier handling, packaging, freight routing, or pickup requirements. Westarden will provide the available return shipping estimate before issuing a prepaid return label whenever possible.

8. Refused Delivery and Failed Delivery

Situation	Refund Handling
Delivery refused by customer without approval	Treated as a customer-responsible return. A 15% restocking fee plus actual carrier-charged return freight costs may be deducted from the final refund.
Incorrect or incomplete address provided by customer	Carrier-charged routing, redelivery, storage, or return fees caused by an incorrect address may be the customer’s responsibility.
Missed delivery appointment	Additional carrier or redelivery fees may apply.
Package returned to warehouse due to customer-related reason	Refund will be processed after inspection, with applicable deductions where allowed under this policy.

Unapproved delivery refusal may delay refund processing because the package may not be routed directly to the correct return facility.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an address error after placing your order.

9. Order Cancellations

Order Status	Cancellation Result
Before dispatch or shipping preparation begins	Eligible for full refund
After dispatch or shipping preparation begins	Order may not be canceled directly
After shipment has been released or delivered	Return may be requested under this policy
Custom-made or personalized order after production begins	Not eligible for cancellation unless the item is damaged, defective, or incorrect

If you need to cancel an order, please contact us as soon as possible at support@westarden.com.

We will make reasonable efforts to assist with cancellation requests before the order enters dispatch, packing, production, or shipping preparation. Once an order has moved into the shipping or production stage, cancellation may no longer be possible.

10. Refund Processing

Refund Step	Timeframe
Return inspection after warehouse receipt	3–5 business days
Approved refund issued	To the original payment method
Bank or payment provider processing time	Usually 5–10 business days

Refund timing may vary depending on your bank, card issuer, or payment provider.

For customer-responsible returns, original shipping charges, return shipping costs, carrier fees, and applicable restocking fees may be deducted from the refund where applicable.

Refunds will be issued only after the returned item has been received and inspected, unless otherwise confirmed by Westarden in writing.

11. Company and Return Information

Information	Details
Brand Name	Westarden
Operating Company	Beijing Baiyue Yuntao Technology Co., Ltd.
Business Office	Room 611, 6/F, Building 1, No. 3 Shilong North Road, Mentougou District, Beijing, China
Primary U.S. Return Center	Dock32 — 43.14909 Summit Dr, Eastvale, CA 92880, United States
Email	support@westarden.com
Phone	+86 13147073280
Customer Service Hours	Monday–Friday, 9:00 AM–6:00 PM GMT+8
Response Time	Within 24 business hours

Westarden is operated by Beijing Baiyue Yuntao Technology Co., Ltd. Our California warehouse partner supports U.S. fulfillment, domestic logistics coordination, and eligible return handling.

For most U.S. domestic orders, returns are coordinated through our California return center. For certain large furniture, oversized items, or specialty products, we may provide a different authorized return destination in your RMA instructions to ensure the item is received by the correct inspection team.

12. Important Return Notes

Please review the following before requesting a return:

Returned items must be unused, undamaged, and securely packed.
Customers are responsible for return shipping costs for personal preference returns.
A 15% restocking fee applies only to customer-responsible personal preference returns.
Westarden is responsible for return shipping costs for confirmed damaged, defective, missing, or incorrect items caused by shipping or fulfillment issues.
Please request RMA instructions before sending any item back.
If an item is returned in used, damaged, incomplete, or unsellable condition, the refund may be reduced or refused after inspection.