Contact information

Contact Westarden

Thank you for visiting Westarden. If you have questions about products, orders, shipping, returns, refunds, damaged items, or general customer support, please contact us using the information below.

For the fastest assistance, please include your order number, the email address used at checkout, and a clear description of your request.

Customer Support

Information	Details
Email	support@westarden.com
Phone	+86 13147073280
Customer Service Hours	Monday–Friday, 9:00 AM–6:00 PM GMT+8
Response Time	Within 24 business hours

Our customer service team responds to inquiries during business hours. Requests submitted outside business hours, on weekends, or during public holidays will be reviewed on the next business day.

Information	Details
Brand Name	Westarden
Operating Company	Beijing Baiyue Yuntao Technology Co., Ltd.
Website	westarden.com
Business Office	Room 611, 6/F, Building 1, No. 3 Shilong North Road, Mentougou District, Beijing, China

U.S. Warehouse Partner

Information	Details
U.S. Warehouse Partner	Dock32
Warehouse Address	43.14909 Summit Dr, Eastvale, CA 92880, United States

This U.S. warehouse partner address is used for fulfillment support only. It may not be the correct address for returns, customer correspondence, or product shipments sent by customers.

Please do not send returns, products, documents, or other items to this warehouse address without written approval from Westarden. For returns, our customer service team will provide the correct return address after your request has been reviewed and approved.

Order and Return Support

For order updates, return requests, refund questions, damaged items, or missing components, please email us at support@westarden.com.

To help us review your request efficiently, please include:

Order number

Name used on the order

Email address used at checkout

Clear photos if the item is damaged, defective, incorrect, or incomplete

Photos of the outer packaging and shipping label when reporting delivery damage

Important Notice

Westarden currently provides customer support by email and phone during the listed business hours.

The business office address is used for company registration and business correspondence. The U.S. warehouse partner address is used for fulfillment support. Neither address should be used as a return destination unless Westarden has provided written return authorization.